Helm Tickets Reviews

Website error and down. Charity event is now live....but can't sell the remaining tickets.

Very poor ticket provider. As a promoter launching a new local festival I wanted to keep the ethos of our festival with local artists, local brands, local radio stations brocasting the event and we decided on a local ticket provider being Helm Tickets. This is where is all went wrong. With just under two weeks until our festival is due to take place Helm Tickets started to experience problems with their servers, as a result of this us as a promoter couldn't access our dashboard or our sales data and customers were unable to purchase tickets, this continued for a couple days, numerous emails were sent to their support department and no clarity was given to when the issue would be resolved, we are now on day 6 of Helm Tickets website being down with our event this weekend, we have no access to our sales data, their customer support has been non existent and we are getting our customers sending us numerous emails and messages telling us they are unable to download there tickets for this weekends event. Which is causing us untold amount of stress. Avoid this ticket provider at all costs! Use Eventbrire, Fatsoma or Skiddle.

They helped me till the end when I, unfortunately, needed to cancel my tickets.